RISK SAFETY SERVICES LTD – CUSTOMER SERVICES POLICY – HELP, QUERIES AND COMPLAINTS
This policy is part of the terms and conditions for using the Website and buying from us so please read it carefully
(1)(a) Customer satisfaction is important to us. Unless our description of any Product advises otherwise, we do not offer any guarantees, but you can get after-sales help by emailing us (see the Contact Page).
(b) If you need any help or have any queries or complaints, or would like to suggest any improvements, please email us (see the Contact Page).
(c) We aim to respond to any communication from you within 14 days of receipt. If we think that it will take longer to deal with your issues, we will try to keep you informed.
(2) We are NOT bound by a professional approved code of practice, code of conduct or alternative dispute resolution.
(3) We both agree to work together in good faith to attempt to settle any complaint or dispute. We both agree that if this is not possible we will consider settling the matter by Mediation or Arbitration before issuing Court proceedings