Conflict Resolution


Course Information

Conflict Resolution

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Product Description

Conflict Resolution in the Workplace ‘Unmanaged conflict is the largest reducible cost in organisations today, and the least recognised’ Our society, and therefore our workplaces, are full of individuals with very different backgrounds, beliefs, values and attitudes. With such diversity conflict, at some point, is inevitable.

Conflict in workplaces is not only inevitable, it can actually be valuable. That is if it is handled correctly and focused on the right areas. This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.

Recommended System Requirements

• Operating System: Windows 7+ or Mac OSX (10.8+)

• Browser: A modern and up to date web browser

• Video: Up to date video drivers

• Memory: 1Gb+ RAM

• Additional Software: Flash Player (latest version)

• Download Speed: Broadband (3Mb+)

Duration: 45 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

The course consists of the four following modules:

Module 1 – The Causes and Symptoms of Conflict at Work

Module 2 – Resolving Conflict

Module 3 – The Five Conflict Modes

Module 4 – Using the Modes

Module 5 – Assertiveness

Module 6 – Making Positive Outcomes

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